When Should I Call?

• When you need direct access to police, fire and medical assistance.
• To report a crime in progress, a fire, a serious illness or injury or any situation requiring immediate response of the police, fire or ambulance services. 
• When you have a less threatening situation which requires a non-immediate response from police, fire or ambulance such as noise/parking/traffic complaints.

The Call Taker will ask many questions including:

• The address where help is needed
• The nature of the problem
• Your name
• Your phone number

Do not call 911 for: road/travel information, legal and medical advice, civil matters, telephone directory assistance, requesting transportation.

Do not call family members or friends first and do not attempt to transport a seriously ill or injured person if you feel you are unable to safety do so.

Calling 911 with a false report is a crime. If you accidentally call 911, please stay on the line to let the dispatcher know that it was accidental and there is no emergency. Children playing with phones often call 911. 

Reminder to the public: phones with no sim card(s) and/or cellular service are able to call 911 in the event of an emergency. 

Not all cellular providers are equipped to provide precise location information of a wireless 911 call to the 911 telecommunications center. Therefore, it is important to note the following when making a 911 call from a wireless phone:

Provide your exact location:

• the city you are in
• the name of the road you are on
• cross streets
• major buildings
• mile marker signs
• exit ramp number

Know and be prepared to provide your wireless phone number, including area code, and your name.

Text-to-911 comes with challenges. For instance, emergency response may be lengthened due to the time it takes for a text to 911 to be typed and sent. Delivery of texts and speed of delivery are also not guaranteed. Here are several reminders to ensure the best service and response from dispatchers. 

If there is an emergency and you cannot call 911, take these steps:

• Enter the numbers 911 in the "To" field.
• Text your exact address and type of emergency.
• Send the message.
• Use simple words, but do not include abbreviations, emoji’s, pictures or slang.
• Promptly answer questions and follow instructions.

Dispatchers prefer calls so they can get cues from background noise and voice inflections. If you text 911, dispatchers will ask if you can safely place a phone call.

The new service should only be used in emergencies. Texting 911 with a false report is a crime. If you accidentally send a text to 911, send another text, or call 911 to let the dispatcher know that there is no emergency.

Remember: