The Customer/Client Complaint Procedure has been developed to provide the public a way to submit a complaint if they have not been treated in a respectful, courteous or timely manner by someone  in Public Health and Human Services. This is for Public Health and Human Services complaints only. For any other complaints, please refer to the Departments A-Z menu option so you can direct your option to the correct department.

First Choice

If the complaint involves a particular employee, that employee's supervisor will work to resolve the complaint. To speak to the supervisor of the involved employee, please call (Mon-Fri 8 a.m.-4:30 p.m.):
800-450-9777
Choose your city (Duluth, Hibbing, Virginia, Ely)
Select Option 1 for 'All Social Service Programs...'
Select the option related to the service you need assistance with.
Tell the representative that you need to speak to a supervisor.

Second Choice

To speak to a member of administration or senior management, please call (Mon-Fri 8 a.m.-4:30 p.m.):
218-726-2096
-or- email: phhs@stlouiscountymn.gov