911 Employment 

Requirements of the Job 

• Working knowledge of telecommunications, radio and computer aided dispatch equipment operation

• Working knowledge of law enforcement and communications center dispatch rules and procedures

• Working knowledge of laws, ordinances and policies and terminology of local jurisdictions and location of boundaries, streets, addresses etc. in service area

• Working knowledge of emergency medical dispatch instruction protocols needed to provide effective pre-arrival and/or post dispatch emergency medical assistance

• Ability to perform effective and timely multi-task emergency dispatch functions in volatile and stressful situations

• Ability to perform essential functions of 911 dispatching during CAD system failures

• Ability to accurately follow oral and written instructions

• Ability to enunciate clearly in verbal communications

• Ability to enter accurate and complete data into computer while talking and listening

• Ability to remain cognizant of call taking and dispatch activities of coworkers while effectively performing essential activities at a communications station/console.

On-the-Job Training                                

Training for dispatchers consists of on-the-job training combined with a classroom training and intensive one-on-one "live environment" training with peer observation and guidance.

Certification in CPR is a pre-requisite for certificaiton as an Emergency Medical Dispatcher (EMD).  EMD initial certification course is 24 hours in length and includes a written examination.  Maintaining EMD certification requires 24 continuing education units every 2 years.

Certification in BCA Terminal Operators "Hot Files" course is required.  Maintaining BCA Terminal Operators "Hot Files" certification consists of re-examination every 2 years.