When Should I Call?
Calling 911: Call 911 when you need direct access to police, fire and medical assistance.
In an emergency: Call 911 to report a crime in progress, a fire, a serious illness or injury or any situation requiring immediate response of the police, fire or ambulance services.
In a non-emergency: Call 911 when you have a less threatening situation which requires a non-immediate response from police, fire or ambulance such as noise/parking/traffic complaints.
What the 911 Call Taker needs to know: Speak slowly and clearly.
The Call Taker will ask many questions including:
- The address where help is needed
- The nature of the problem
- Your name
- Your phone number
Do NOT call 911 for: road/travel information, legal advice, civil matters, telephone directory assistance, requesting transportation. Your telephone directory has these numbers.
Important: Call 911 first in all emergency situations!!!
- Do not call family members or friends.
- Do not attempt to transport a seriously ill or injured person!!!
- We can get qualified help to the victim much faster and safer than you can get the victim help!
- Stay on the phone and answer all of the questions. Do not hang up until told to do so. Help is on the way as you are speaking.