LAW & PUBLIC SAFETY911 Emergency Communications911 Operations   

What is 911?

St. Louis County 911 Logo911 is the telephone number that provides direct access to police, fire and medical assistance and initiates a coordinated response.

The role of the 911 Emergency Communications Department is to provide the public with competent, timely and effective emergency and non-emergency public safety communication services. 

They operate and maintain the county's Public Safety Answering Points, also referred to as PSAP in Duluth and Virginia, Minnesota, the rural addressing functions, and many county-wide public safety radio communications networks. These elements combine to form the "911 System", which provides coordinated law enforcement, fire, and emergency medical services to all St. Louis County residents.

The 911 Division answers more than 252,302 requests for assistance annually, dispatches 185 public safety agencies, and functions as the central point of coordination for all county emergency warning services.

2011 Consolidation 2011 Statistics 2010 Statistics 2009 Statistics FAQ

What Changed In 2011?

Of the 147,152 emergency 911 calls received for Duluth, Virginia, and the consolidated 911 call center 118,968 calls or 80.8% were answered within 1-5 seconds.

This accounts for more than 244,044 calls (911 and non-emergency) answered by the St. Louis County call center which consolidated in November of 2011.

For the period of January to October there were 129,815 calls to the Duluth call center.  95.6% were answered in less than 10 seconds.

For the period of January to October there were 79,023 calls to the Virginia call center.  96.9% were answered in less than 10 seconds.

In November the Duluth and Virginia call centers combined into a consolidated 911 Center.  During the November to December time period, there were 35,206 calls.  93.2% were answered in less than 10 seconds. 

St. Louis County 911 serves 185 jurisdictions with law enforcement, emergency medical services, ambulance and fire.

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