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St. Louis County Restructures for Better Customer Service

                                                                       N E W S   R E L E A S E

August 13, 2010   

CONTACT:  Gary Eckenberg, Deputy Administrator
                      St. Louis County Courthouse
                      Duluth, MN  218-726-2447


                                            St. Louis County Restructures for Better Customer Service

St. Louis County Commissioners have finalized a revised organizational structure for county operations. In proposing the new organizational model, County Administrator Kevin Gray posed the question, “Are we best structured to work efficiently and to best serve our citizens?”  With that in mind, the new model emphasizes communication and collaboration across departmental lines, improved productivity through consolidation and leveraging of existing resources, and use of technology to deliver services.

By adopting the restructure, the County Board continues to champion organizational change focused on improved customer service for its citizens, and an organization that is easier to understand and navigate. Board Chair Steve Raukar noted, “This will involve streamlining, leveraging the talents of our management team, and reorganizing county operations to take advantage of synergies generated by consolidating like functions and capturing opportunities as they arise.”

Specific organizational changes include consolidating administrative and governance activities, joining the assessor and recorder functions, establishing an internal business improvement unit focusing on service delivery efficiencies, and an increased emphasis on the county’s business and strategic planning activities. Administrator Gray explained, “The county will be better prepared for a future defined by fewer resources by creating an organization that is more efficient and highly leveraged, while moving toward a long-term vision of improved and more accessible taxpayer services.”

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